FAQ
1. How long does a custom kitchen project take?
Typical lead times range from 8 to 12 weeks—covering design consultations, material procurement, cabinet fabrication, and on-site installation. Rush projects can be accommodated in 6–8 weeks with expedited fees and prioritized scheduling.
2. What is included in your design fee?
Our design fee covers initial consultation, 3D renderings, two rounds of revisions, and material-sample coordination. It is credited back against total project cost upon signing the build contract.
3. Can I supply my own appliances?
Absolutely. We integrate client-provided appliances into our designs, handling site measurements, cut-out modifications, and electrical/plumbing hook-ups. We verify compatibility and recommend installation best practices to preserve warranties.
4. What warranties do you offer?
CustomKitchensID provides a 10-year structural warranty on cabinetry and a 5-year finish warranty against peeling, delamination, and hardware failure. Countertops carry manufacturer warranties—usually 15 to 25 years—depending on material.
5. Do you service properties outside Jakarta?
Yes. We serve Greater Jakarta, Bandung, Surabaya, and Bali, with project-management travel included. For other regions, we coordinate with certified local partners to maintain our standards.
6. How do I get started?
Contact us to schedule a free, no-obligation design consultation at your home or our showroom. We’ll discuss your needs, share portfolios, and outline the next steps—leading to a detailed proposal within 5 business days.